Thanks to the Open311 platform, a free web-based application programming interface, the city now processes 60 percent of service requests online, lowering transaction and issue-resolution costs. 71: “The policy impact of PISA: An exploration of the normative effects of international benchmarking in school system performance,” February 2012. is the one-stop source for user experience best practices and strategies. Reduce the impact of failure with solid design and engineering. Reducing the cost of government inputs (most of which are sourced from the private sector) is one of the main levers for doing more with less. Most transformations fail. How and where were the findings documented? Without proper title and agency identification, a person may not be sure they are completing the correct form for the intended purpose, or even for the appropriate unit of state government. This shift is not just about increasing choice and well-being; it’s also about boosting government productivity, with the help of technology and the use of open data. Management skills are crucial to the success of any government program. Which people will have the most difficulty with the product or service? Our flagship business publication has been defining and informing the senior-management agenda since 1964. Make sure that you can clearly articulate the core of the issue before spending an ounce of time on developing the design. Do you know if your audience understands that your product is a government site or service? Smart government institutions are ensuring that their employees develop and hone the skills that truly matter—whether those are core competencies, sector-specific capabilities, or broader expertise in strategy and risk management. We make it easier to build accessible, mobile-friendly government websites for the American public. Government by design: Four principles for a better public sector December 1 , 2013 ... government by design. Guiding Principles is a publication that outlines shared aims that ensure equity, sustainability, resiliency, and healthy living are integral to the design and construction process. Is your content written in clear, easy-to-follow plain language? Here’s how you know. Stacey Dietsch et al., “Leading transformational change in the public sector,” McKinsey Center for Government, May 2013. UX design is a creative and ever-changing field that welcomes fresh ideas from new practitioners, but there are some foundational UX design principles that every new designer should understand.. A .gov website belongs to an official government organization in the United States. The $10 million X Prize challenge supported by the Department of Energy yielded over $100 million in private investment. Are you using accessibility testing tools? Can users to edit or undo actions or edit data they’ve added to the system? Similarly, opening up education data sets in several countries has spurred the creation of start-ups that use the data to improve teacher quality, reduce infrastructure costs, optimize school locations, and in general help educators do more with less. Through government by design, public-sector leaders can move beyond partisan debates and politicized headlines, and make true progress on society’s most pressing problems. Official websites use .gov Which tools are in place to measure user behavior, and how do you use them? The Defense Department has formally adopted five principles for the ethical development of artificial intelligence capabilities — being responsible, equitable, traceable, reliable and governable. Does your product utilize redundancy to minimize the effect of server failure or traffic spikes? content specialists, and designers. Have you considered your service in the broader context of a service ecosystem? The top submissions, as judged by the requesting agency, are awarded a cash prize. For example the first amendment to the Constitution, which is freedom of speech, forbids the government from controlling what people say or write. Embrace accessibility. Guiding Principles - overarching environmental performance goals - for new Federal buildings. It requires political appetite and willingness to reform. Our contributors both in and out of To define the area, the graphic artist uses lines, differences in value, color, and/or texture. Innovative governments are creating new ways for citizens to make their voices heard, giving them the ability to provide input into regulations, budgets, and the provision of services. Did your accessibility testing tools provide accurate results? Design … This expertise has helped the MTR, which is still 77 percent government-owned, to win contracts to maintain, operate, and improve metro systems in Australia, Sweden, and the United Kingdom. Find spelling and punctuation rules, naming conventions, and other traits that characterize the USAGov writing style. The design of Federal office buildings, particularly those to be located in the nation’s capital, must meet a two-fold requirement. The ratio of general government debt to gross domestic product for member states of the Organisation for Economic Co-operation and Development (OECD) now exceeds 100 percent.1 1.