But while there are certainly positive aspects of being your own boss, you also have to deal with other issues ? deadbeat clients who refuse to pay. Regardless of how well you manage your business, you may deal with a non-paying client from time … Send invoices right away. By encouraging pre-payment, you won’t be in the unenviable position of having to ask clients to pay after the fact. Offer Discounts for Clients Who Pay Early. Subject: Unpaid Invoice for Consulting Work. Should you hire a … If the client continues to refuse, communicate that if they do not pay by the conclusion of the call, you will be filing a report with the police. Should you email? Dear Mrs. Gibson, I’m emailing you with concerns about the invoice I sent to your company for my consulting work three months ago. Contact the client to deliver a final warning and to arrange for payment. The person responsible for invoices might have been out of town, had an emergency or accidentally deleted the message. These tips can help you deal with a client refusing to pay an invoice. Should you call a personal cell phone? 5 Tips How to Deal with Clients Who Refuse to Pay We’ve all been there. At the time, I had no idea that it was going to provide me with a valuable skill – one that would help me avoid losing thousands of dollars and also give me the chance to help others protect themselves against monetary losses. The owner should make this call. "If a client refuses to pay a deposit, then I immediately know not to work with that client, even if they beg you to later on," said O'Flynn. Approach debtors with these strategies… Immediately after finishing college, I fell into a job that I was not happy with. A great way to incentivize pre-pay is to offer discounts. A downside is that many small claims courts will leave the collecting up to you, even if the court rules in your favor. Let the client know that payment needs to be made. As most businesses want to avoid time-consuming and costly litigation, such a letter provides an opportunity to settle the matter out of court. It may indeed be enough to prompt payment and satisfaction of the outstanding debt where a client has refused to pay an invoice and is in breach of contract. In certain industries, you’ll find that you have multiple clients who are consistently tardy with payment. Since that time he's been advocating standards, accessibility, and best-practice HTML5 techniques. Report the theft. In addition, here is an OpenOffice document with the sample contract (.zip). How To Deal With Clients Who Refuse To Pay Here’s a sample contract, courtesy of Sample Magazine , that should be used for every client. A small discount (of 5% or less) may be all it takes to persuade early payment for your services. Email to a Client Who Refuses to Pay. The client came to me through a friend, someone I trusted, but from the get-go, this client was difficult: last minute requests, seemingly impossible changes and a challenging personality. If you have to deal with customers who don’t pay on time all the time, this post will help you. In the uncomfortable situation of having to deal with a client who refuses to pay for services rendered. If they don’t respond within a week, then send a follow-up. Contact the Client. 3. Email your clients and remind them that you haven’t received payment. I sent the invoice immediately after finishing the project, as agreed upon in our contract, but still have not received payment. And if the client loses and fails to pay, traditional claims collection measures kick in, such as filing a lien against the property or garnishing wages. Craig is a freelance UK web consultant who built his first page for IE2.0 in 1995. 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