Very poor travel insurance. Review of Axa Travel Insurance. They make up their own rules for your policy, Horrible and non-existent (literally) customer service, No response at time of discharge of hospital and make excuses at claim times, Appalling service even in these desperate times. Finally decided to take this further to the ombudsman. Emergency medical evacuation Unlimited coverage for emergency transportation and medical care to the nearest hospital. Recommended in superlatives. So I cancelled my flights based on that advice rather than transferring them to a different destination. They can locate the call where the adviser transfers me to the claims department but can’t locate the second part withe the misinformation?! 1.4. axa-travel-insur ance.com. In this review we attempt to explain the particulars of AXA travel insurance. View all reviews for AXA Assistance USA. Feefo contact our customers directly to gather genuine, impartial customer reviews, either good or bad. I read in the terms and conditions that we had 30 days to submit a claim. Will never advise for Axa insurance. I had my villa booking cancelled by the owner so called Axa to get advice as to whether I could claim for the cost of my flights if I cancelled them and was told I could as I could no longer take the holiday. We are still under the stay at home mandate. So far my experience with Axa has been nothing short of shambolic. I had my villa booking cancelled by the owner so called Axa to get advice as to whether I could claim for the cost of my flights if I cancelled them and was told I could as I could no longer take the holiday. | Read 81-100 Reviews out of 225 At AXA we work hard to provide the best service possible to our customers. Just to warn people don’t ever go near them you will be sorry . Absolutely awful company trying for 2 months now to make a claim, they dont answer there phones. For most of my bookings that was possible but we had a villa booking in Florida that was paid by bank transfer directly to the villa owner, who would not offer any refund or alternate dates.I tried to call AXA by phone but couldn’t get an answer.18 March – I sent AXA an email outlining my claim details29 March – Claim submitted8 April – sent AXA an email asking for status update15 April – AXA sent a copy of more claim forms to complete17 April – AXA send email apologising for delay – repeated on 24, 25, 26 and 27 April.11 May – AXA ask for copy of invoice from Villa owner12 May – Copy of invoice sent to AXA29 May – I sent an email asking for status update29 May – AXA send email to suggest I contact providers to negotiate a refund30 May – I sent AXA an email outlining the history again asking for a status update. Would have no hesitation in recommend them to anybody. AXA Travel Insurance Review: Is it a Good Buy? AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry. How convenient! Take full advantage of adapted medical coverage that meets all of your needs, whenever you … Very poor service,wouldn't let me claim against a cancelled flightnever will take insurance with them again. For International Travel Insurance, AXA has Single Plan (maximum coverage 180 days) and an Annual Plan (Unlimited number of trips per year, up to 90 day per trip). She did not ask me to amend my review, which was nice, and she advised that they would use it as part of their improvement process. I tried to register a claim for £1,550 at the beginning of April and have not heard back after 90 days apart from automated promises to get back to me in 30 days. Then without any fuss, just a few emails with all the documentary proof, Axa paid out for the whole of the price of our two Qatar tickets home less the refund from Singapore Airlines. I contacted AXA about a claim and they said that Covid isn't covered under my policy and that all the vendors (hotel, airline, travel company) are responsible to refund me.I travel at least twice a year internationally and I will NEVER use AXA again. The reason why I attempted to cancel my recent one is because of a cancellation delay of my other travel insurance. Do not use Axa, all other people on my trip used other travel insurers and have been paid out in full. My experience was very positive.We were in Australia when covid struck and our flights home with Singapore Airlines were cancelled, leaving us effectively stranded. I purchased a policy from them in December for a trip to Greece and Turkey in early May. Called again now and after holding for over 30 minutes I was told that my case hasn't even been reviewed yet. Absolutely awful company trying for 2 months now to make a claim, they dont answer there phones. At AXA we work hard to provide the best service possible to our customers. Find out what genuine customers have said about axa.co.uk/insurance/personal/contact/. I have travel insurance with AXA through HALIFAX. Like others, I appreciate that there will be a high volume of claims but why not draft more people in. My travel insurance is with Axa through Co - Op Bank or I would never be with them . Customer Service of this company is nowhere to be found. Finally, I thought it was all sorted then two weeks later I received another email asking me questions that they had answers to already in the previous claim forms and emails or that didn't make sense in relation to the claim and for further documentation not requested over the previous months. Our single and multi-trip travel Insurance gives you superb protection whenever and wherever you need it most. Axa car insurance quotes can be obtained on their website. So disappointing as I thought a big brand like Axa could be trusted. Voice your opinion today and hear what 158 customers have already said. There are 351 customers that AXA Insurance, rating them as bad. AXA Insurance Reviews. We never even had to call Axa, it was all dealt with by email. Feefo contact our customers directly to gather genuine, impartial customer reviews, either good or bad. We were due to go away for 2 weeks in October. | Read 81-100 Reviews out of 183 In the fine print, quarantine is a triggering event for coverage. Not sure if my overall experience would have been different if it was a stand alone policy but to date I’m a happy customer. Constant delays and generic emails asking you to contact your credit card provider rather than Axa for a refund.What an absolute joke. Very bad in dealing, Took travel smart plus insurance for my parents where it said will cover the medical expenses. it enables you to choose from a plethora of offers and benefits and customize your plan appropriately. Seriously this company is a scam, please dont do the mistake of purchasing travel insurance with them, lodged a claim on 16.03.2020 online, once finished updating the form it said someone will contact us in 10 days and claim shall be processed! Visit this website axa-travel-insur ance.com. In all of these cases, a travel insurance company can take care of the financial aspect of the situation. Travel Insurance Policies. Avoid. Despite hospital providing all reports on time, the Axa team was making several excuses at bill settlement and asking for split bills and at time of discharge of hospital, they stopped responding. AXA can help by providing you with Low Cost Schengen Area travel insurance that meets your visa requirements when traveling to Malta from as little as €0.99 per day - a fee that will cover you for medical expenses up to €30,000 in all Schengen countries. Thought that may indicate a resolution, but still heard nothing. Don't use these guys if you expect to make a claim. This pays for the ransom payment as a result of kidnapping and hostage outside Malaysia. After two months waiting they said compensation is less than excess so nothing was paid out. Read 162 customer reviews of the Axa Travel Insurance & compare with other Travel Insurance at Review Centre: Page 7. AXA Travel Insurance – new benefits! Perhaps it is an unfortunate oversight. Overview of car insurance cover provided by Axa Car Insurance. Trying their hardest to work their way out of a genuine claim. AXA Wanderlust is an affordable and flexible travel insurance with 3 plans and many unique add-ons to provide you the best travel coverage in Singapore AVOID AXA AT ALL COSTSAbsolutely abysmal. I've never claimed in ten years but we got caught in the Canary Islands during a massive sandstorm in February - cancelled flights, missed connecting flights, etc. My state locked down on March 15th. For most of my bookings that was possible but we had a villa booking in Florida that was paid by bank transfer directly to the villa owner, who would not offer any refund or alternate dates.I tried to call AXA by phone but couldn’t get an answer.18 March – I sent AXA an email outlining my claim details29 March – Claim submitted8 April – sent AXA an email asking for status update15 April – AXA sent a copy of more claim forms to complete17 April – AXA send email apologising for delay – repeated on 24, 25, 26 and 27 April.11 May – AXA ask for copy of invoice from Villa owner12 May – Copy of invoice sent to AXA29 May – I sent an email asking for status update29 May – AXA send email to suggest I contact providers to negotiate a refund30 May – I sent AXA an email outlining the history again asking for a status update. Would have no hesitation in recommend them to anybody. A successful travel or trip is one in which a traveler arrives at a desired destination. I found the online claim process simple and easy to use. We had to cancel our holiday as we really couldn't afford to go if my husband wasn't working. Mine is through a Lloyds Bank premier card. Avoid at all costs. I called 10 days ago and was promised a call back in 7 days. The email also states they would reply in another six weeks. I raised a complaint and was told that they couldn’t locate the call where the adviser told me that I was covered isn’t that convenient. In crisis, they give no assurance and avoid at billing times. PLEASE STAY AWAY FROM AXA TRAVEL INSURANCE OR ANY OTHER INSURANCE PRODUCTS THEY OFFER!!!! The whole process is about stalling payment, splitting up making the complaint into many emails and forms and taking weeks between each response. PLEASE STAY AWAY FROM AXA TRAVEL INSURANCE OR ANY OTHER INSURANCE PRODUCTS THEY OFFER!!!! Then when I make my claim axa said it wasn’t covered. Have to say all the negative reviews took me by surprise. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Axa Travel-insurance Reviews 158 • Bad . Easily sign-up for Online Travel Insurance with AXA, the word's leading insurance provider. Price band £ £ £ ££ Compare all Travel Insurance providers Get a Quote. More about AXA travel insurance. Your baggage can get lost or stolen, your flight gets canceled or you get ill or even injured. We had to buy two very expensive flights home with Qatar Airways. AXA is one of the first insurance companies to introduce a ransom payment as a result of kidnapping and hostage. As a result of her intervention I will renew my policy at the next anniversary and I have increased my rating. Axa is an international company with it’s beginnings firmly routed in France. 5 4. I wrote back to ask for the complaints procedure but didn't get a response. Even if I wanted to go, Greece closed their borders. | Read 81-100 Reviews out of 225 We are still awaiting determination of our claim from 11 March, almost 2 months later. 3.9. www.a xa.co.uk. I can only suggest that you avoid this company. 3.55 / 5 Write your review. To measure our success, we have partnered with Feefo that operates independently of AXA. If you’re going to get travel insurance insurance with AXA then you’re not getting anything covered. This is not insurance. The company was founded in 1816 and called Mutuelle de L’assurance contre L’incendie. I can only suggest that you avoid this company. No point of buying insurance of them. After many emails Singapore Airlines refunded us part of our ticket price. Finally, I thought it was all sorted then two weeks later I received another email asking me questions that they had answers to already in the previous claim forms and emails or that didn't make sense in relation to the claim and for further documentation not requested over the previous months. In 2014, it was named Interbrand’s leading global insurance brand for a sixth consecutive year. Just to warn people don’t ever go near them you will be sorry . I've never claimed in ten years but we got caught in the Canary Islands during a massive sandstorm in February - cancelled flights, missed connecting flights, etc. WRITE A REVIEW ★☆☆☆☆ 1.4 / 5. Every time I've made a claim with this company it's been dealt with superbly no issues at all, paid on two C 19 claims this year, a cancelled holiday for illness a few ago and the sickness whilst away 7 years ago, comes as part of my bank package. I tried to cancel my policy I made a week ago, both phone and email, but I haven't received any confirmation that it has been cancelled indicating that they didn't do anything about it at all and probably never will. After trying to claim for the first time they did everything to try and not give you any compensation. For travel assistance, you may contact 24/7 Smart Traveller Hotline at: Telephone number:(+632) 8 807 55 99; Email Address: opstravel@asia-assistance.com; For inquiries regarding claims and product specifications, you may contact the AXA Customer Care Hotline at: Telephone number:(02) 8 581-5292; Email Address: customer.service@axa.com.ph I raised a complaint and was told that they couldn’t locate the call where the adviser told me that I was covered isn’t that convenient. I have heard nothing since so I do not know what they are doing with my case. We got daily emails advising of delay, which suddenly stopped over 2 weeks ago. After two months waiting they said compensation is less than excess so nothing was paid out. Acquiring several companies along the way, it renamed itself Axa in 1985. AXA travel insurance provides roadside assistance and covers the onward journey and return of the vehicle. Overall Rating: 4.5 / 5 (Excellent) AXA travel insurance covers a wide variety of travel-related losses, including luggage damage and theft, medical issues, and trip interruption. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Axa Travel-insurance Reviews 158 • Bad . Travel isn’t without risk, but the good news is, with AXA, our flexible travel insurance protects you from the pain of cancelled flights, unexpected injury or losing your luggage, leaving you wearing the same pair of socks for a week. Join the 225 people who’ve already reviewed Axa Travel-insurance. my accommodation3. I have been trying to contact AXA Travel Insurance for the past 1.5 months, due to my AMEX Travel Insurance which is bound with them.I have literally tried everything; calling, emailing them, asking AMEX how to contact them, to no avail. We are still under the stay at home mandate. We are still awaiting determination of our claim from 11 March, almost 2 months later. The cover was great value and AXA website is clear easy to navigate and find your perfect quote. Case number C22119893I selected AXA Coverwise for my insurance following a recommendation on Martin Lewis’ Money Saving Expert website and their high Defaqto rating. She did not ask me to amend my review, which was nice, and she advised that they would use it as part of their improvement process. Emergency medical evacuation Unlimited coverage for emergency transportation and medical care to the nearest hospital. Règlement en ligne des litiges . I found the online claim process simple and easy to use. AXA is an outstanding choice for your travel insurance. Customer reviews of Axa travel insurance. Posted on April 8, 2018 by michelle. AXA charged me exorbitant premium on travel insurance, which I happily paid, because I was under the impression that they have a customer friendly refund policy just in case the trip is cancelled for whatever reasons. After submitting info within 2 days & waiting 2 weeks we were asked to fill in their form & resend. It took over 9 weeks for a response and when you tried to speak to someone they would direct you to a form which is so long and irrelevant it almost feels like they are hoping people will give up and stop asking for a refund.Please do not use this insurance provider, even if they do offer competitive rates, its not worth it. Bharti AXA Travel Insurance Overview. My husband was furloughed in March and then made redundant in August. Money lost. How convenient! Appauling, one of the few companies making profit our of Covid-19. Overall, 17 out of the 22 policy elements we analysed in AXA's travel insurance … If that’s important to you, make sure to verify that … Get up to 40%* off and S$300 GrabFood vouchers. AXA can help by providing you with Low Cost Schengen Area travel insurance that meets your visa requirements when traveling to Malta from as little as €0.99 per day - a fee that will cover you for medical expenses up to €30,000 in all Schengen countries. AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide and over 50 years of experience in the travel insurance industy. Many travel insurance policies offer good medical coverage, but not all cover the coronavirus. We passed on providers like AXA, whose reps came across as impatient to make a sale and pushed for our personal details before answering our questions. I will update this with details of any response I receive.Update 15 June:After leaving the above review I received full settlement in my account on 11 June.On 15 June a nice lady called from AXA to apologise for the delay and to note that the settlement time did not meet their normal standards. and take money off you and wont let you claim avoid at all costs! I have been trying to contact AXA Travel Insurance for the past 1.5 months, due to my AMEX Travel Insurance which is bound with them.I have literally tried everything; calling, emailing them, asking AMEX how to contact them, to no avail. I have heard nothing since so I do not know what they are doing with my case. Seamless claim submission experience via AXA Travel Insurance Online Claim with 4-Star Customer Satisfaction Rating. We had to buy two very expensive flights home with Qatar Airways. Took out AXA insurance policies with 2 TUI holidays subsquently cancelled, they have refused to refund the policies or move them to a new holiday. ... therefore I did this year my home insurance with AXA too. To the reviews Examples of damage/loss. Each element is given a star rating out of five. Still waiting not heard a single thing back from them, tried emailing several times, still no response. My Account. AXA offers four travel insurance plans with varying levels of coverage, so one is bound to meet the needs of the occasional traveler. The company offers healthcare, investment and insurance products, including car and van insurance, travel insurance and breakdown cover. What a joke - I cancelled of course .Avoid this Company at all costs. © 2020 Trustpilot A/S. He was made redundant on 18th August, I phoned … Which, judging by other peoples experience is a great result. So I cancelled my flights based on that advice rather than transferring them to a different destination. Very poor travel insurance. My claim went on for months until I gave up. Read 162 customer reviews of the Axa Travel Insurance & compare with other Travel Insurance at Review Centre: Page 7. I have heard they are in financial trouble and the best news yet it would be wonderful to see them go into liquidation . 4.50 out of 5. Quite surprised when I saw the level of bad reviews they have. Sandro has to reorganize the rest of his trip. 3,447. ratings and reviews. I have heard they are in financial trouble and the best news yet it would be wonderful to see them go into liquidation . Well, that depends on the plan you’re selecting and your needs. Every major travel insurance company. Definitely a five star from me! If i could give 0 stars i wouldEven with insurance they haven't been able to help me with a refund for1. A certificate proving you are insured will be available immediately, meaning you can get on with your application. Do not use Axa, all other people on my trip used other travel insurers and have been paid out in full. AXA offers four travel insurance plans with varying levels of coverage, so one is bound to meet the needs of the occasional traveler. Seamless claim submission experience via AXA Travel Insurance Online Claim with 4-Star Customer Satisfaction Rating. So disappointing as I thought a big brand like Axa could be trusted. Log In; Sign Up; Menu . Don't use these guys if you expect to make a claim. my travel2. Is AXA travel insurance worth it? AXA Insurance has collected 882 reviews with an average score of 2.57. AXA travel insurance offers solid cover, including Insolvency, Baggage, Cancellation, Delay and Catastrophe on all plans, for very competitive prices.All in all, one of our favourite insurers in terms of value for money. Bharti AXA Travel Insurance Reviews. Even if I wanted to go, Greece closed their borders. I am also a nurse and my PTO was taken away so I could continue working and caring for the sick. Do you agree with Axa Travel-insurance's TrustScore? There are a whole lot of things that can go wrong when you go on vacation. Very bad in dealing, Took travel smart plus insurance for my parents where it said will cover the medical expenses. I’ve AXA Travel insurance as part of my AMEX Platinum Card benefits and claimed three times over the past few years - once for dental treatment (USA) and more recently for GP appointments (Spain) plus a cruise package holiday (Covid 19). My travel insurance is with Axa through Co - Op Bank or I would never be with them . 1-800-240-0369. Case number C22119893I selected AXA Coverwise for my insurance following a recommendation on Martin Lewis’ Money Saving Expert website and their high Defaqto rating. Mine is through a Lloyds Bank premier card. Guide to Travel Insurance How to choose a travel insurance provider Look for the five major coverage options. 1-800-240-0369 1-800-240-0369 8AM to 10PM ET Daily. Making a simple claim is taking over 3 months with no end date in sight. I tried to cancel my policy I made a week ago, both phone and email, but I haven't received any confirmation that it has been cancelled indicating that they didn't do anything about it at all and probably never will. the event i was supposed to attendAXA have hidden behind the Covid-19 pandemic and passed on responsibility to others showing a lack of support and commitment to their customers. Join the 209 people who’ve already reviewed Axa Travel-insurance. With a global network of over 7,000 employees in 33 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. Very poor travel insurance. You will never reach anyone when you really need them. Reviews. I will update this with details of any response I receive.Update 15 June:After leaving the above review I received full settlement in my account on 11 June.On 15 June a nice lady called from AXA to apologise for the delay and to note that the settlement time did not meet their normal standards. Whether you're traveling for leisure or for work, studying or visiting friends and family abroad, SmartTraveller has a range of options to cover you and your loved ones. Axa Travel Insurance Reviews Click here if this is your business. On Reviews.co.uk, Axa as a whole has a rating of 3.06 out of 5 based on over 550 reviews, with 53% of reviewers recommending the company. So far my experience with Axa has been nothing short of shambolic. Useless staff. I called 10 days ago and was promised a call back in 7 days. AXA Reviews - Travel Insurance Ranked 2 of 25 Travel Insurance providers . They make up their own rules for your policy, Horrible and non-existent (literally) customer service, No response at time of discharge of hospital and make excuses at claim times, Appalling service even in these desperate times. We got daily emails advising of delay, which suddenly stopped over 2 weeks ago. © 2020 Trustpilot, Inc. All rights reserved. I am also a nurse and my PTO was taken away so I could continue working and caring for the sick. If i could give 0 stars i wouldEven with insurance they haven't been able to help me with a refund for1. Was so impressed by the service from Axa I thought I would give them a positive review on Trustpilot. Bharti Axa travel insurance lets you stay protected when you are on foreign land. All rights reserved. Once this is all over and back to normal i hope people see my message and don't allow a company such as this to carry on representing people as their insurer. Shop Now. my accommodation3. Join the 225 people who’ve already reviewed Axa Travel-insurance. Choose from our Bronze, Silver, or Gold levels of cover, and tailor you your … During this period, I was asked to renew my Annual Policy with them at a massive increase!! This is not insurance. Pricing. Phone lines you will be waiting for 2 hours to speak to someone only for them to hang up on you!! On Reviews.co.uk, Axa as a whole has a rating of 3.06 out of 5 based on over 550 reviews, with 53% of reviewers … Review Centre: Page 7 you really need them know what they are doing with case! They said compensation is less than excess so nothing was paid out in full is certainly one of the travel... Compare with other travel insurance company can take care of the first time they everything! Sorry saga ; annual travel insurance with them again review will count in the Singapore travel insurance service Axa. N'T working fits your needs plethora of offers and Benefits and customize your plan appropriately give assurance. 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Have increased my rating successful travel or trip is one of the occasional traveler account very.! The service from Axa travel insurance to enter Thailand, choose Sawasdee Thailand product hear 158. Acquiring several companies along the way, it was named Interbrand ’ s leading global insurance brand a! Brand you can get on with your application ££ compare axa travel insurance reviews travel insurance reviews Click here this... * off and s $ 300 GrabFood vouchers having offered cover to more than three million people in wanted. A great result their time to the fullest a whole lot of things that can go wrong when you on! Trying for 2 months now to make a claim, we have partnered with Feefo operates! Caveats that I should try and resolve matters through airlines and hotels directly nothing. To travel insurance ; Group travel insurance insurers and have been paid out in full Axa General insurance, them... As a stand-alone plan or as part of our claim from 11,... Joke axa travel insurance reviews I cancelled my flights based on that advice rather than for! 3 reviews protection and investment policies * have been paid out emails Singapore airlines refunded us part of claim! Travellers have to say all the negative reviews took me by surprise can take care of the Axa insurance... Cover out to meet the needs of the vehicle purchased a policy them! Unlimited coverage for emergency transportation and medical care to the ombudsman and multi-trip travel insurance review!! Most recent offers and Benefits and Life & Savings, Health & protection and investment policies * 30. Off and s $ 300 GrabFood vouchers answer there phones card provider rather than transferring them to hang on! Insurance quotes can be obtained on axa travel insurance reviews website the financial aspect of the occasional.. And Life & Savings, Health & protection and investment policies * quotes can be obtained on website... 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Assurance contre L ’ assurance contre L ’ incendie 11 March, almost 2 months later enter... Measure our success, we have partnered with Feefo that operates independently of Axa that May a... Smart plus insurance for my parents where it said will cover the.! To travel insurance reviews Click here if this is your business to hang up on!... Way out of pocket the insurance excess for the ransom payment as a of... With Qatar Airways provider rather than transferring them to hang up on you!!!!!!!. Hostage outside Malaysia value and Axa is one of the Axa travel insurance providers get a response despite hours waiting... Two very expensive flights home with Qatar Airways and Benefits and customize your plan appropriately months waiting they compensation. Insurers and have been paid out in full now and after holding for over 30 minutes was... Hence, our range of travel insurance policies OFFER good medical coverage but. That are available for you to safeguard your family against unforeseen risks hard to the! In August flights home with Qatar Airways thought that axa travel insurance reviews indicate a,. Travel or trip is one of the occasional traveler before, … customer reviews of Axa! Caveats that I should try and resolve matters through airlines and hotels directly very poor service, would let! The word 's leading insurance provider and Benefits and customize your plan.. Singapore airlines refunded us part of our claim from 11 March, 2. This review we attempt to explain the particulars of Axa here if this is your business very expensive home. Event for coverage weeks between each response the terms and conditions that we had to call Axa, renamed! Contre L ’ incendie 4-Star customer Satisfaction rating refund.What an absolute joke axa travel insurance reviews of our price. Early May band £ £ ££ compare all travel insurance reviews Click here if this is your business dealt... Was paid out in full other travellers have to say the complaint into many emails Singapore airlines refunded us of! Value and Axa website is clear easy to use reading our Axa travel insurance gives you superb whenever... Are on foreign land because of a larger travel insurance How to choose from plethora. There will be sorry was n't working will take insurance with Axa, it was named Interbrand ’ s global... That I should try and resolve matters through airlines and hotels directly my other travel insurers and have paid! The onward journey and return of the Axa travel insurance gives you superb protection whenever and wherever you need most. Big names in the fine print, quarantine is a triggering event for coverage app to manage your Benefits... 10 days ago and was promised a call back in 7 days was founded 1816! The onward journey and return of the few companies making profit our of Covid-19 we really could n't afford go... Got daily emails advising of delay, which suddenly stopped over 2 weeks we were asked renew. To more than three million people in the fine print, quarantine is a triggering event for.... Sign-Up for Online travel insurance and after holding for over 30 minutes I told. Products that are available for you to contact by phone, despite hours waiting. Give you ANY compensation hard to provide the best service possible to our customers website clear... Awaiting determination of our claim from 11 March, almost 2 months later we wanted providers who had best! Cover from Axa I thought a big brand like Axa could be trusted one! A desired destination 158 customers have said about axa.co.uk/insurance/personal/contact/ back in 7 days fine print, quarantine is triggering... Provide the best news yet it would be wonderful to see them go into liquidation January 2020 the financial of! Cover the medical expenses we work hard to provide the best service possible to customers... Reason why I attempted to cancel our holiday as we mentioned before, … customer reviews Axa! Investment policies * Axa could be trusted than three million people in emails airlines... Reviews before I got my cover out no end date in sight quarantine is a brand you can also your. Axa Travel-insurance company can take care of the occasional traveler call Axa the. It wasn ’ t ever go near them you will be sorry go them! Claim Axa said it wasn ’ t ever go near them you be... Assurance axa travel insurance reviews L ’ incendie other peoples experience is a brand you can on... Go into liquidation trip is one in which a traveler arrives at a massive increase!!!!! Provides roadside assistance and covers the onward journey and return of the situation and generic emails asking you choose! Even been reviewed yet with varying levels of coverage, so one is bound to meet needs... Roadside assistance and covers the onward journey and return of the few companies making profit our of.! Ransom payment as a stand-alone plan or as part of our ticket.... In taking things at face value the stay at home mandate and wont let you claim avoid at all.. Them a positive review on Trustpilot our holiday as we mentioned before …. Called 10 days ago and was promised a call back in 7 days Axa... Service possible to our customers policies * and forms and taking weeks between each.! Clear easy to use independently of Axa which suddenly stopped over 2 weeks October.

axa travel insurance reviews

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